Welcome to VIMKAN Industrial Solutions (www.vimkan.com). We respect your privacy and are committed to protecting your personal information, as well as providing clear terms regarding our shipping, returns, and refunds.
PART A: PRIVACY POLICY
1. Information We Collect
When you visit our website, contact us, request a quotation, or place an order, we may collect information such as:
Name
Company/Organization name
Email address
Phone or WhatsApp number
Billing and shipping address
Information provided through enquiry or quotation forms
Order and transaction-related information
Any other information you voluntarily provide to us
We may also automatically collect limited technical information such as browser type, device information, IP address, pages visited, and general website usage information.
2. How We Use Your Information
We may use the information collected to:
Process and fulfill orders
Respond to enquiries and quotation requests
Provide customer support
Communicate regarding products, orders, or services
Process payments through authorized payment service providers
Arrange shipping and delivery
Improve our website, products, and services
Prevent fraud, misuse, or unauthorized activity
Comply with applicable legal and regulatory requirements
3. Payment Information
Payments made through our website may be processed by third-party payment gateway providers. VIMKAN Industrial Solutions does not store your complete credit card, debit card, banking, or other sensitive payment credentials on its own servers. Payment information is handled directly by the relevant authorized payment service provider.
4. Cookies
Our website may use cookies and similar technologies to improve website functionality, remember preferences, and enhance the user experience. You can control or disable cookies through your browser settings.
5. Sharing of Information
We do not sell or rent your personal information to third parties. We may share necessary information with trusted service providers strictly to operate our business (e.g., payment gateways, shipping partners, hosting and IT services, or legal authorities when required by law).
6. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, or destruction.
7. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill orders, provide services, maintain business records, and comply with legal obligations.
9. Your Rights & Children’s Privacy
You may request access to, correction of, or deletion of your personal information by contacting us. Our services are not specifically directed toward children, and we do not knowingly collect personal information from children.
PART B: SHIPPING POLICY
Processing Time: All orders are processed within 1 to 2 business days. Orders are not shipped or delivered on weekends or holidays.
Shipping Charges: Shipping charges for your order are calculated and displayed at checkout.
Delivery Timeline: Standard delivery usually takes 3 to 7 business days depending on your location within India.
Tracking: Once your order is shipped, you will receive tracking updates to monitor your shipment.
PART C: RETURN AND REFUND POLICY
1. Return Eligibility (Kab Return Hoga?)
Damaged or Faulty Products Only: Products are eligible for return only if they are received in a damaged, defective, or faulty condition.
Non-Returnable Items: If the product is delivered in good, working condition and matches your order, it will not be eligible for return or exchange. We do not accept returns for a change of mind.
You must notify us within 24 to 48 hours of delivery with clear photo or video proof of the damage or defect.
2. Return Process
If you receive a damaged or faulty item, contact our support team immediately with your order details and pictures of the product.
Once our team approves your request, we will guide you through the return process.
The item must be unused, in its original packaging, with all tags and accessories intact.
3. Refund Policy
Timeline: Once we receive the returned product and verify the issue, your refund will be initiated.
The amount will be credited back to your original payment method or bank account within 5 to 7 working days after we receive the returned product.
Changes to This Policy
We may update this policy from time to time to reflect changes in our business or legal requirements. Any updated version will be published on this page.
Contact Us
If you have any questions or concerns regarding our policies, you can contact us at:
VIMKAN Industrial Solutions
Address: Plot 294, Gyan Khand 1, Indirapuram, Ghaziabad, Near Noida Sector 62 – 201014
Email: info@vimkan.com
Phone: +91-9650133315